FAQ’S

Clients Inquiries

FAQ’S & Shipping information

Within Australia

Splendor Coffee Roasters offer ………

Express shipping is available on all orders at a flat rate of $10.00 AUD. All orders are, by default, shipped with authority to leave without a signature. If you wish to sign for your delivery, please advise us in the ‘additional information’ field at checkout.

 
Standard shipping

Items dispatched with standard domestic shipping are sent via…… . Orders placed before 2:00 pm AEDT will be shipped the next business day. Estimated shipping time are:

Metro: 2–3 days

Rural: 3–5 days

Remote: 3–7 days

 
Express shipping

Items dispatched with express domestic shipping are sent via …… Orders placed before 2:00 pm AEDT will be shipped on the same business day. Orders placed after 2:00 pm AEDT will be shipped the next business day. Estimated shipping time are:

Metro: 1–2 days

Rural: 2–4 days

Remote: 3–5 days

 
Lost package

Once an order has been dispatched from our warehouse, couriers take responsibility for the delivery of the package. If you believe your package may have been lost in transit, please either contact us on  infor@splendorcoffee.com.au or the courier service directly, and supply them with your tracking information.

In the event that your package has been declared lost, which is unfortunate we will maintain open channels of communication to help resolve the issue as soon as possible.

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to resend the order to the correct address at our expense.

 

 
How do I track my order?

 

As soon as your order has been dispatched from our warehouse, you will receive an automated confirmation email with shipping information for your items.

While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with delivery companies who we believe will do their best to deliver products in the best condition and by the estimated delivery date.